Tuesday, 30 December 2008
The Fizzback™ service solicits instant customer feedback at the point of experience and employs a unique artificial intelligence engine to understand the nature, sentiment and tone of comments.
Adaptive responses are generated and delivered instantly giving customers a sense of empowerment.
Relevant staff are immediately alerted, enabling companies to resolve customer issues quickly.
Senior management benefit from Real-time Dashboard, ranging from KPIs to verbatim customer feedback.
Fizzback has a roster of blue chip clients including: Carphone Warehouse, National Express, Marks and Spencer, Phones 4U and T-Mobile.
Fizzback has won a plethora of awards including Retail Systems Supplier of the Year from Retail Week and are rated a 'cool vendor' by Gartner.